Privacy & Communication Policy

1. Information We Collect

We may collect contact information, identification, reservation or rental details, payment records, communications, photos, videos, call recordings, screening information, and website or device data such as cookies and IP addresses.

2. How We Use Information

We use information to:

• Respond to inquiries and provide services.
• Process reservations, agreements, applications, and payments.
• Verify identity and conduct authorized screening.
• Protect guests, properties, owners, and our business.
• Resolve complaints, maintain records, and comply with legal or contractual obligations.
• Send service updates and permitted marketing.

3. Communication

We may communicate by phone, text, email, website forms, and booking platforms. Calls may be recorded when permitted by law. For text messages, consent is not a condition of purchase; message frequency varies and message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. We do not share mobile opt-in information with third parties for their own marketing.

4. Sharing Information

We may share necessary information with property owners, booking platforms, payment processors, screening providers, contractors, insurers, professional advisers, government authorities, and technology providers that help us operate. We do not sell personal information for money. Analytics and advertising providers may process website activity for measurement or targeted advertising.

5. Your Privacy Rights

Depending on applicable law, you may request access, correction, deletion, or a copy of your personal information and may opt out of targeted advertising, the sale of personal data, or qualifying profiling. To submit a privacy request or appeal a decision, contact help@stronghold.biz or 346-214-2916. We may verify your identity before completing a request.

6. Cookies and Advertising

Our website may use necessary cookies, analytics, and advertising technologies. You may manage cookies through your browser and any privacy controls offered on our website.

7. Security and Retention

We use reasonable safeguards and retain information only as needed for service, safety, accounting, dispute resolution, contractual, and legal purposes. No electronic system is completely secure.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect their personal information without appropriate authorization.

9. Respectful Communication

We communicate respectfully and expect the same from others. Threatening, discriminatory, harassing, or abusive conduct is not accepted.

10. Updates and Contact

We may update this policy as our services or legal requirements change. The current version will be posted with its effective date.

Stronghold Real Estate | help@stronghold.biz | 346-214-2916 | stronghold.biz